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Our preferred data capture
mechanism uses workshops supplemented by interviews using wall charting techniques Benefits
- High volumes of data captured rapidly
- Most efficient use of employees available time
- Open nature encourages widespread agreement on process /
issues etc.
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The data collected is analysed
and compiled to produce a map to provide structure and clarity to a complex set of
interactions. Benefits
- Map architecture is built upon proven standards (Porters
business model and IDEF)
- Computer based data repository to enable complex analysis
Note:
Once a first cut map is produced it is tested with the owners and revised until there is
agreement. |
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The analysis stage the Atticus
consultants work with the customer to explore the map findings
Typically this may include identifying areas of waste, inefficiency, poorly integrated
processes, missed opportunities etc.Benefits
All working from same data, in groups to encourage
agreement and wide spread support for all analysis |
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In most situations a 'raw map'
is an inappropriate vehicle to communicate messages to a wider audience due; its
complexity can lead to confusion unless the audience is familiar with the key.
However the form of communication depends upon the intended audience. Possible examples
include:
- Simplified maps with supporting text to focus on key
message(s)
- Supporting diagrams to provide context
- Material displayed in an exhibition (this has proved very
useful in conveying a series of messages to a large and diverse audience)
- Maps and diagrams posted to Intranet / Internet
- Standalone CD based demonstration
Benefits
- Efficient communication of messages
- Delivery content and mechanism tailored to customer needs
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The next actions fall in one of
two categories
- To respond to the issues raised during the modelling
project, e.g. undertaking process improvement or removing cost from the business
- To utilise the model as a strategic planning tool. For
example to plan the introduction of new services, identify outsourcing opportunities, plan
the merger of two businesses etc.
Benefits
- Clear sets of actions are defined to address agreed issues.
- Impact of future changes are clearly assessed.
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