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Can you see what I
see?
A CEO was walking
along a sandy beach recently, thinking about the things that CEO’s
reflect on when they are alone and are walking by the edge of the
water. Suddenly the CEO noticed a gnarled object bobbing in the edge
of the waves and being curious, grabbed the object from the surf. It
was battered and discoloured but looked like an old bottle. Being
curious [as CEO’s are] the CEO rubbed the surface and found that
it was indeed made of glass and that it was sealed by an old damaged
stopper.
The CEO decided to
open the bottle and struggled to get the stopper out, without
breaking the bottle. The CEO was persistent and dextrous but it
still took several minutes struggling with a Swiss Army knife before
the stopper could be released. And of course an enormous genie
appeared from the bottle.
The genie explained to
the CEO that he could solve one problem but that the CEO could call
on 3 experts to help find the right answer before the genie invoked
the solution. The CEO’s mind was made up in a flash. "I want
to see what’s happening in my business," said the CEO.
‘Aha’, said the
genie. ‘I can offer you a number of possible things that can help
you see better. You could have:
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A telescope so
you can see further |
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A magnifying
glass so you can see close up |
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A microscope so
you can examine the underlying structures |
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A crystal ball so
you can see the future |
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A mirror so you
can see your organisation |
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A surveillance
satellite so you can see what your competitors are doing |
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Or radar so that
you can see in the dark’ |
All these things are
possible the genie reminded the CEO and suggested calling the first
expert. The CEO was starting to get the picture and decided to ask
the genies’ advice. ‘Well business and war and government have
much in common’ the genie commented, ‘so I recommend the Duke of
Wellington who was one of Britain’s greatest soldiers, who
defeated Napoleon and went on to become Prime Minister’. The CEO
though this was an excellent choice and so the Duke of Wellington
was summoned. "When you look at your business, what are you
looking for" he enquired of the CEO.
‘Views that will let
me gain insight’ the CEO answered. ‘I seek perception and
wisdom; the ability to discern wisely between options; to balance
savings against investments; to see the broad canvas and yet
unerringly be able to spot the critical points at which I can
influence the course of events in my favour’.
The Duke nodded,
recognising that he too had faced these issues. "What you need
to see and what you see from it will be different every time you
look. Your situation, your goals, your strategy, your constraints,
what’s driving you and what the enemy are doing will all influence
what you need to see."
The Duke concluded
" I believe what you need is a ‘The all seeing eye’.
Commanders through the ages have sought it; i.e. the ability to see
the big picture from a high vantage point coupled with the means to
view in detail the focal point of the conflict. I wish you well in
your search" he concluded, and quietly vanished.
The genie pondered for
a moment and then reflected ‘You seem to need a combination of the
tools I was offering originally. I suggest we ask Galileo how to
devise such a device’. The CEO nodded and in a flash Galileo
appeared. ‘Mmmm’ he mused ‘ You need a lens of infinite
variety’.
To have the
capabilities of all the visualising mechanisms that the genie has
described, it must provide:
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Variable scale |
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Boundless scope |
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Infinite focus
and zoom capabilities |
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The ability to
look inside and outside |
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The means to look
back and forward in time |
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Mechanisms to
compare the past, present and future |
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Quick and easy
adjustment |
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Instant
snapshots, or views assembled and compared over extended
periods |
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Its own light
source, so dusty corners are illuminated |
In my century’
Galileo added, ‘ to make such a mechanism was beyond the wit and
skills of all the astronomers and alchemists together, even had they
worked a lifetime on the project. Perhaps now, with the second
millennium approaching, the possibilities are different – call me
again if you find one’ he muttered as he slowly faded from view.
‘Well’ said the
genie ‘ I think we are making progress. You have identified what
you want to do with the The All Seeing Eye and that it
will need to work like A lens of infinite variety. Before
I set off in search of this incredible mechanism you can call one
more witness and I think that this time you should decide who to
consult’. The CEO agreed, reflected for a few moments and then
announced his choice. ‘So far I have met a soldier/politician and
a scientist, I think I should meet another businessman and I shall
pick Henry Ford who established a new industry, set its pattern for
50 years and founded a dynasty.’
The genie nodded and
Henry Ford materialised. ‘How can I help’ Ford enquired. The CEO
and the genie updated them on their thinking so far. Ford puckered
his brow, scratched his head and then smiled slowly. ‘What are you
going to do once you’ve used this device to provide snapshots or
whatever, and you’ve had your insights and perceptions? That’s
my question. It’s what you do with ideas that makes the
difference. Nowadays there are hundreds of magazines and books
stuffed full or more and more great ideas and don’t get me wrong
– they are great ideas. The trick is to pick the one that’s
right for your circumstances and to use it effectively.
You might want to use
the device to help you examine the comparative values and costs that
reside in your value chain; or you might want to review your
customer’s experience along the consumption chain. Another
possibility would be to develop an E-commerce capability or
alternatively to see for yourself the potential to develop a suite
of knowledge products. You could use the device to take a broad
overview of the business for yourself or to produce a consistent
methodology for a lower level repeatable process, such as opening
new outlets.
These uses, and a
thousand others, occur to me. But YOU have to decide. You and you
alone as the CEO can select how and where to make use of the
mythical, magic non-existent tool that this overweight genie has
promised you. The people around you in the organisation will only
see part of its potential, those below you will feel threatened by
it, you uniquely are the one who can use it to greatest effect –
The CEO must choose how to use it.’ And with this remark
Henry Ford disappeared in a puff of blue smoke and the noise of what
sounded like a model T Ford.
The genie summarised,
your witnesses have helped you clarify the value to you of having
this new artefact, and their advice is:
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You need The
all seeing eye |
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It will be A
lens of infinite variety |
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You personally as
the CEO
must choose how to use it |
The CEO shook his head
and decided that this was all just a pipedream, when to his surprise
the genies' eyes started to sparkle. ‘Trust me’ he announced
with a flourish ‘I know where to find such a jewel of rare value,
an All seeing eye, based on a lens of infinite variety does indeed
exist and has been used already by discerning organisations. Let me
share with you some of the things it has been used for:
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Example |
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Example |
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Example |
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Example |
‘Where can I find
out more about this? ’ Asked the CEO excited by the chance to
exploit his newly acquired knowledge and to avoid the storm
threatened by the gathering clouds. As he vaporised, the genie
answered ‘Fill in the reply card at the bottom of this article –
oh, and please don’t forget to mention me by name so I get my
sales commission’
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