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Atticus Enterprise Map(tm)
services
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Atticus Enterprise Maps
can be used to build competitive advantage in many different and imaginative ways
including:
- e.business process design and implementation
- delivering increased customer value
- fast tracking new products and services
- aligning business and IT system requirements
- analysing business impact of technology and people changes
- removing excess cost from business
Examples of other uses include:
- How to deploy limited skills within the enterprise for
maximum effectiveness
- Identifying new skills that need to be trained or recruited
- Highlighting the areas and rationale for outsourcing
- Support initiatives and programmes like Kaizen, TQM, Zero
tolerance etc
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| Designing and implementing e.business
solutions |
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Problem:
- Transforming current activities into E-business is the
biggest challenge facing business managers today.
- It is not simply a question of replacing conventional IT
with Internet based technologies
- It means a radical rethink of why, what and how interactions
with customers, suppliers and internal operations are structured and supported by the
business.
Importance:
- Your company's position and competitiveness is being eroded
fast by new dot.com competitors
- These new competitors have none of the overheads, legacies
or risk-aversion of established companies.
- Your most loyal and profitable customers are now just a
click away from your competitors.
Price of Failure:
- Evidence of failure already exists in books, travel and
computers,- is your industry next?
- Kalakota identifies the following key reasons for e-business
failure:
- Lack of an e-business blueprint linking business needs to
technology changes
- Isolated activities and lack of cross-functional and
end-to-end view
- Poor communications and involvement of stakeholders-
customers, suppliers, staff
- Poor project management and over ambitious execution.
- Atticus e-business impact survey says:
- Lack of vision and planning biggest impediment
- Existing IT infrastructure is biggest obstacle
- Biggest impact of e-business is on existing processes
Attractive Solution:
- Having a e-business blueprint, and a plan based on facts and
objective evidence about your current operations
- Knowing why, where and how a progressive e-business
implementation will save money and improve service to customers and stakeholders
- Being able to visually and clearly communicate this to
senior executives, affected staff, customers and your own development and implementation
staff:
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| Designing and implementing new
products and services |
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It is vital to continuously
introduce new products or services to your customers. But all too often the pressure of
innovation crosses the line between acceptable and unacceptable.
- Roles and responsibilities become blurred and confused
- The right skills are not available where they're needed
- Computer systems need more development than was foreseen
- ..... and the list could go on!
Atticus Enterprise Map(tm)
brings clarity to the business. A future state enterprise map can be understood by
everyone and clearly defines the end point.
- Personnel roles and responsibilities are defined and any
gaps or conflicts flagged so they can be resolved.
- Modifications to existing computer systems or specifications
for new systems are identified to ensure the smooth integration with existing systems.
- New ways of working are identified as well as any
modifications to existing processes.
Not only can the Enterprise Map show what will happen when
the new services / products are introduced, but any transition stages between the current
and future state can also be identified and mapped. |
| Enabling rapid product / service
launch |
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Customers expect new services and
products to be launched without problems. But even assuming this happens smoothly, it is
often a time consuming and expensive process.
The ability of businesses to introduce new products and services quickly and smoothly is
increasingly seen as a differentiator between good and excellent companies.
Integrating the Atticus Enterprise Map(tm)
methodology with smart workshop techniques delivered by skilled consultants enables:
- Rapid processing of information to craft the best solution.
- Open participative consulting style drives out
miss-understandings
- Engaging picture of the business provides an excellent
communication vehicle to gain employee commitment and motivation.
Tell
me how Atticus helped design a new automotive franchising operation
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| Business driven IT system
requirements |
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System development takes place in
a complex environment of:
- existing systems - what is their functionality?, who uses
them? What are the interfaces? etc.
- changing business requirements - realigning the business,
introducing new products, removing inefficiency etc ..... and all at a faster pace then
ever before!
- New and developing technology - often a driver of change
with a challenge- can you make technology work for you or against you?
- different user requirements - including functionality and
training requirements
There are also significant pressures on the development
process-
- Time to implement systems needs to happen more quickly
- Finding key individuals who can define the right system is
increasingly difficult
Atticus Enterprise Map(tm)
gives clarity to the complexity surrounding system specification:
- An Enterprise map models the complexity and
inter-relationships of business process, information, computer systems and people.
- Open, inclusive workshop techniques and mural sized
enterprise maps clearly capture and communicate the business model, enabling the right
system to be specified without missing opportunities or clashing with other projects
- Goals are clear and consensus is built
- Any business change during development can be quickly
assessed.
Tell
me how Atticus helped Unipart define their business system requirements |
| Control business impact of new
computer systems |
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There are two typical scenarios
that businesses can find themselves in
- Having a system 'imposed' upon the business
- Harnessing new technology through the introduction of
'killer applications' to reduce costs, improve service and drive change
In both cases the business is faced with numerous issues:
- How to harness system functionality to generate more value
for the business
- What changes are required to current business processes?
- What is the impact on existing systems?
- Who needs training in the new system, what in, and when?
By building an Atticus Enterprise Map and
'layering' the new system functionality upon it the business gains a new level of clarity
that enables:
- Identification of processes that need modifying, removing or
defining
- Interfaces to other systems are clearly defined
- Enabling training courses to be targeted to the right
individuals.
- New opportunities like improvements to current services or
the introduction of new products and services.
Tell me how
Atticus helped model the impact of a £multi- million system on to current business
processes to define user-training requirements for a government agency |
| Remove excess cost from business |
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Most businesses grow in an ad-hoc
manner by adding new services onto existing ones. This results in the development of
inefficient working practices that are wasteful and absorb unnecessary cost. Increasingly
employees start to lose sight as to what the business is trying to achieve which creates
further waste.
An Atticus Enterprise Map can deliver many benefits to the business by
- Understanding what critical processes deliver the business
goals
- Clearly identifying the impact of delays and waste on the
business
- Identify ways to remove cost and increase business
efficiency
Tell me how Atticus
removed £6 million of waste from London Insurance Market |
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