The Organisational Capability for Change - Full Survey Summary Analysis

The geographical split of survey respondents' location was:

North America (US/Canada) - 45%, Australia/NZ - 17%, Europe - 19%, Asia - 9%, Others - 10%.

 

Organisational Profile

To enable us to better understand your responses please complete the following table to indicate the profile of your organisation. For example, if you believe that decision-making is largely empowered then tick towards 'EMPOWERED', if neutral then tick box.

   

1

2

3

4

5

 

Business Environment

Stable

3.71

13.12

17.57

40.35

25.25

Dynamic

Structure

Hierarchical

18.16

29.10

23.38

21.89

7.46

Networked

Decision Making

Rules Based

9.38

29.88

23.21

31.60

5.93

Empowered

Operational Focus

Plans/Budgets

16.34

26.73

20.05

27.48

9.41

Output/Growth

Individual Progress

Career Based

6.95

20.35

25.31

36.72

10.67

Results Based

Leadership

Control

12.13

20.79

24.75

28.47

13.86

Encourage

Success Measures

Financial

18.91

29.10

24.88

21.14

5.97

Strategic Intent

Internal Communication

Guarded

10.17

20.84

23.82

28.04

17.12

Open

Capabilities

Do It Ourselves”

12.94

32.84

26.12

22.89

5.22

Outsource/Partner

Attitude to Change

Threat

6.73

17.71

21.95

35.91

17.71

Opportunity

Problem Solving

Individual Action

8.93

22.33

22.08

31.51

15.14

Team Solution

Team Structures

Function/Department

15.92

21.64

19.40

28.36

14.68

Cross Organisation

Change Scope and Frequency

Definition: 'Change Project' is any planned programme or set of activities designed to alter the way your organisation currently works. For example, organised changes or clear amendments to current business processes, structure, people skills, information systems etc.

1a. How many Change Projects are you aware of in your organisation in the last 12 months? (choose one)
1.73 Nil
39.51 1 - 5
27.16 6 - 10
16.79 11 - 20
14.81 20+
1b. Please tick any percentage increase over the last twelve months (choose one)
23.17 Nil
40.55 20%
26.20 50%
7.30 100%
2.77 More

2. What is the primary scope of the Change Projects? (choose most applicable)

15.42 Business Processes
4.73 Information Systems or Technology
4.48 Customer Service
1.49 Supply Chain
1.49 Employee Attitude & Skills
5.47 Organisational Structure
66.67 Combination of Factors
Other: (Please state)

Change Project Initiation

3. Initiating a Change Project: Please rate the importance of the following criteria when initiating a change project:

 

Always

Often

Sometimes

Never

a. Approved Business Case

23.86

31.98

36.80

7.36

b. Part of Strategic Plan

22.83

45.41

28.54

3.23

c. Senior Executive Sponsorship

41.35

38.60

17.54

2.51

d. New Opportunity Identified

11.72

53.87

32.17

2.24

e. Competitive Threat Identified

5.28

34.42

50.00

10.30

f. Cost Reduction Identified

11.31

46.48

38.19

4.02

 

4. What are the main reasons or drivers for Change Projects?

 

Always

Often

Sometimes

Never

a. Top Down Decisions

16.62

51.15

29.67

2.56

b. Driven by Strategic Plans

14.00

45.25

34.50

6.25

c. Customer Pressures and Demands

10.30

45.73

41.21

2.76

d. Competitive Pressures and Threats

11.14

35.70

44.81

8.35

e. Structural Changes (eg Mergers, Acquisitions)

5.13

21.03

44.87

28.97

f.  External Advice or Inputs

1.80

22.94

64.95

10.31

 

 

 

 

 

 

5. Are business benefits identified as the basis for planning Change? (choose one)

32.92 This is mandatory, before commencement
50.74 If Change if vital, benefits are sought but are not the major issue
13.61 Change benefits are assessed and audited after the event
2.72 Change never produces benefits so there is no attempt to quantify them

Change Team Involvement

6. What role do Senior Executives play in Change Projects: (choose most applicable)

7.69 Full Time Commitment
24.57 Lead Major Activities
16.38 Chair Major Meetings
4.47 Brief Staff Regularly
21.09 Keep track of Progress
4.47 None of these
21.34 Combination of some or all of the above.

 

7. How is IT/IS involved with Business Change? (choose most applicable)

3.50 As a key instigator and manager of Change Projects
14.75 As a fully integrated and ongoing component of every project
18.00 As specialist contributors to every project
29.50 As and when specifically required
8.00 On an ad-hoc basis
13.25 Only when IT/IS system changes are needed
13.00 Combination of some or all of the above.

8. How is HR/Personnel involved with Business Change? (choose most applicable)

2.74 As a key instigator and manager of Change Projects
9.95 As a fully integrated and ongoing component of every project
14.18 As specialist contributors to every project
37.31 As and when specifically required
10.70 On an ad-hoc basis
15.17 Only when people changes are needed
9.95 Combination of some or all of the above.

 

9. How are the USERS/Affected Groups involved with Business Change? (choose most applicable)

5.47 As a key instigator and manager of Change Projects
29.10 As a fully integrated and ongoing component of every project
14.68 As specialist contributors to every project
21.64 As and when specifically required
8.21 On an ad-hoc basis
7.71 Only when user changes are needed
13.18 Combination of some or all of the above.

 

10. How is the 'Readiness for Change' assessed? (choose most applicable)

6.78 Using comprehensive and well established in-house techniques
6.53 Using specialist external consultants
5.53 Using staff surveys, questionnaires
32.41 By direct discussion with managers and employees
18.09 By asking managers' views
0.75 Other: (Please state)
29.90 Combination of some or all of the above.

11. How is Change Expertise provided?

 

Always

Often

Sometimes

Never

a. From a permanent, in-house, change expertise group

9.84

25.13

26.17

38.86

b. Using specialist external consultants

2.31

26.22

55.27

16.20

c. Seconding key individuals into change teams

8.40

41.57

38.85

11.29

d. Forming ad-hoc teams as changes occur

8.85

51.30

33.85

5.99

e. Allocating tasks on an ‘as required’ basis

10.08

52.45

34.37

3.10

 

12. Key Roles – Which roles are filled when a Change Project is underway?

 

Always

Often

Sometimes

Never

a. Change ‘Champion’

25.64

27.18

27.44

19.74

b. Executive Sponsor

32.99

32.74

21.74

12.53

c. Change Manager(s)

21.45

37.21

28.42

12.92

d. Members of Review Board

12.57

24.35

35.34

27.75

e. Change ‘Guru’

5.03

11.64

36.77

46.56

f. User/Affected Group Representatives